— about us
Meet the people behind your success
— founded in 2021
Trans Swift Line is a Singapore-based General Sales Agent (GSA)
That assists airlines and travel services partners in entering and expanding in the Singapore and the world.
We work as airlines' partners
Helping them to grow market share and revenue with minimal risk. We provide ticketing, sales and marketing, various operations solutions and craft effective business strategies. We support our partners in expanding their presence and establishing a strong foothold in their targeted markets.
Our team includes former experienced staff from Garuda Indonesia
While a young company, we boast an experienced and specialist team. Our team possesses a deep understanding of aviation, logistics, business operations, market dynamics, and compliance matters. More than half of our team members have over 30 years of experience in the airline industry.
Commitment to continuous improvement
With a commitment to continuous improvement, we consistently provide all the tools you need to thrive in this competitive industry.
Trusted General Sales Agent (GSA) of Garuda Indonesia and Citilink Indonesia
Trans Swift Line is currently the trusted General Sales Agent (GSA) of Garuda Indonesia and Citilink Indonesia, providing the widest coverage in the largest country in Southeast Asia.
— Vision & Mission
Our Mission
Be the most trusted partner for airlines, hotels and corporate clients to expand their businesses. We are committed to building long-term partnerships, helping all strategic partners unleash their greatest potential in the most cost-effective way.
Our Vision
Be the best General Sales Agent (GSA) and General Sales & Services Agent (GSSA) in the region. Equip our airline partners with the competitive edge they need to achieve sustainable profitability and growth.
— profileS
Our Team Introduction
Clarence Heng - General Manager
With 38 years of experience in the airline industry, previously overseeing overall commercial strategy and GSA management across Asia.
His extensive background includes sales leadership, airline representation, and stakeholder management. He maintains strong working relationships with airport authorities, ground handlers, and key travel industry partners, ensuring seamless operational support for airline principals.
Yenny Chandrawati - Head of Sales
Holding 18 years of airline commercial experience, Yenny leads the sales organization across all major distribution channels, including OTAs, tour operators, TMCs, wholesalers, corporate clients, and specialised segments such as dive academies and diaspora associations. Her team management skills and channel expertise ensure optimal market coverage and strong trade engagement.
Lynette Sim - Sales Specialist
With 18 years of specialist expertise, Lynette manages fare filing, pricing strategies, monitoring competitors pricing, BSP reporting, and negotiations with land operators. Her technical proficiency ensures that fare products remain competitive and accurately distributed through GDS and partner channels.
Chiew Ming Hui - Sales Executive
A graduate majoring in Air Transport, Ming Hui manages day-to-day sales engagement across retail agents, small and mid-sized operators, and tactical initiatives. He supports contracting, performance monitoring, and trade development activities.
Julaigah & Rashidah - Reservations & Ticketing
With 35 years of experience, both staff manage the reservations hotline, ticketing service, booking support, refunds processing, and ancillary sales. The call centre serves BSP and non-BSP agencies, OTAs, and direct passengers, ensuring fast and reliable customer service.
Quek Jing Wei - Marketing Executive
Oversees digital and offline marketing initiatives, managing Facebook, Instagram, tactical promotions, content creation, media buying, and coordination with tourism boards and CAG. She supports the development of brand visibility and market positioning for airline principals.
Catherine Chia - Cargo Sales Manager
Seasoned air cargo professional with over 10 years of airline and logistics experience spanning cargo sales, operations, and reservations. She specializes in pricing strategy, capacity optimization, and customer development, working closely with partners to drive revenue performance, service reliability, and sustainable cargo business growth across competitive markets.
Hisham Mansor - Cargo Customer Service & Operations
Over 30 years of aviation industry experience with strong expertise in cargo customer service and operations. He has supported regional cargo operations and managed end-to-end shipment coordination across Southeast Asia.
Hisham is highly skilled in cargo booking systems, operational planning, documentation compliance, and disruption management. Known for his calm, solutions-driven approach, he ensures smooth cargo handling, accurate tracking, and high service standards even in time-critical environments.
He works closely with airlines, logistics partners, and customers to enhance operational efficiency, resolve complex shipment issues, and maintain consistent service performance.