— about us
Meet the people behind your success
— founded in 2021
Trans Swift Line is a Singapore-based General Sales Agent (GSA)
That assists airlines and travel services partners in entering and expanding in the Singapore and the world.
We work as airlines' partners
Helping them to grow market share and revenue with minimal risk. We provide ticketing, sales and marketing, various operations solutions and craft effective business strategies. We support our partners in expanding their presence and establishing a strong foothold in their targeted markets.
Our team includes former experienced airline staff
While a young company, we boast an experienced and specialist team. Our team possesses a deep understanding of aviation, logistics, business operations, market dynamics, and compliance matters. More than half of our team members have over 30 years of experience in the airline industry.
Commitment to continuous improvement
With a commitment to continuous improvement, we consistently provide all the tools you need to thrive in this competitive industry.
Trusted General Sales Agent (GSA) of Garuda Indonesia and Citilink Indonesia
Trans Swift Line is currently the trusted General Sales Agent (GSA) of Garuda Indonesia and Citilink Indonesia, providing the widest coverage in the largest country in Southeast Asia.
— Vision & Mission
Our Mission
Be the most trusted partner for airlines, hotels and corporate clients to expand their businesses. We are committed to building long-term partnerships, helping all strategic partners unleash their greatest potential in the most cost-effective way.
Our Vision
Be the best General Sales Agent (GSA) and General Sales & Services Agent (GSSA) in the region. Equip our airline partners with the competitive edge they need to achieve sustainable profitability and growth.
— profileS
Our Team Introduction
Clarence Heng - General Manager
With 38 years of experience in the airline industry, previously overseeing overall commercial strategy and GSA management across Asia.
His extensive background includes sales leadership, airline representation, and stakeholder management. He maintains strong working relationships with airport authorities, ground handlers, and key travel industry partners, ensuring seamless operational support for airline principals.
Yenny Chandrawati - Head of Sales
Holding 18 years of airline commercial experience, Yenny leads the sales organization across all major distribution channels, including OTAs, tour operators, TMCs, wholesalers, corporate clients, and specialised segments such as dive academies and diaspora associations. Her team management skills and channel expertise ensure optimal market coverage and strong trade engagement.
Lynette Sim - Sales Specialist
With 18 years of specialist expertise, Lynette manages fare filing, pricing strategies, monitoring competitors pricing, BSP reporting, and negotiations with land operators. Her technical proficiency ensures that fare products remain competitive and accurately distributed through GDS and partner channels.
Julaigah & Rashidah - Reservations & Ticketing
With 35 years of experience, both staff manage the reservations hotline, ticketing service, booking support, refunds processing, and ancillary sales. The call centre serves BSP and non-BSP agencies, OTAs, and direct passengers, ensuring fast and reliable customer service.
Quek Jing Wei - Marketing Executive
Oversees digital and offline marketing initiatives, managing Facebook, Instagram, tactical promotions, content creation, media buying, and coordination with tourism boards and CAG. She supports the development of brand visibility and market positioning for airline principals.
Catherine Chia - Cargo Sales Manager
Seasoned air cargo professional with over 10 years of airline and logistics experience spanning cargo sales, operations, and reservations. She specializes in pricing strategy, capacity optimization, and customer development, working closely with partners to drive revenue performance, service reliability, and sustainable cargo business growth across competitive markets.
Hisham Mansor - Cargo Customer Service & Operations
Over 30 years of aviation industry experience with strong expertise in cargo customer service and operations. He has supported regional cargo operations and managed end-to-end shipment coordination across Southeast Asia.
Hisham is highly skilled in cargo booking systems, operational planning, documentation compliance, and disruption management. Known for his calm, solutions-driven approach, he ensures smooth cargo handling, accurate tracking, and high service standards even in time-critical environments.
He works closely with airlines, logistics partners, and customers to enhance operational efficiency, resolve complex shipment issues, and maintain consistent service performance.
Fiska Deviyani – Customer Service Officer
Fiska Deviyani is an experienced airline customer service professional with a strong background in passenger handling, reservations, ticketing and airport operations. She began her aviation career with DNATA as a Passenger Services, gaining extensive experience in check-in, boarding, travel documentation, special passenger handling, arrival services and disruption management.
She is currently supporting reservations, ticketing, excess baggage processing and passenger enquiries. Her responsibilities include managing flight bookings and changes, ticket issuance and reissuance, excess baggage transactions, payment handling and assisting passengers during flight disruptions.
With her comprehensive experience in both airport passenger services and airline reservations, she provides professional, efficient and responsive customer support while ensuring compliance with airline procedures and service standards.
Rashidah Kadir – Customer Service Officer
Rashidah Kadir is an experienced customer service professional with extensive frontline experience in the aviation, logistics and public service sectors. She has a strong background in airline passenger handling, customer enquiries, reservations support, transaction processing and service recovery. Her aviation experience includes extensive frontline customer service with SATS Ltd, supporting Singapore Airlines and SilkAir, where she was part of the dedicated Singapore Airlines Customer Service Unit. She is trained in airline handling procedures and systems, including Amadeus, KrisCheck, Telexpool and CM, with strong experience in coordinating passenger services and ensuring smooth and efficient operations.
She also brings valuable customer service experience from DHL Supply Chain, where she handled public enquiries, feedback and complaints for the Ministry of Health hotline and email channels, ensuring timely responses and effective coordination with relevant departments.
Currently serving as a Sales Counter Office, she manages walk-in customer enquiries, sales transactions, payments, cash handling and daily reconciliation, while ensuring a professional and positive customer experience.
With her extensive frontline experience, strong communication skills and detailed knowledge of airline customer service, Rashidah plays an important role in providing efficient, professional and customer-focused support to passengers and clients.